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Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers and, above all, artificial intelligence. Sakamaki doesn't call…
Smart’s average call drop ratio was zero percent, within the regulator’s requirement of below 2%. The measure tracks calls that disconnect unexpectedly while users are talking. “Our zero-percent call drop ratio in the latest NTC tests is a positive result for…
Sinch announced that Rich Communication Services (RCS) is now available as part of its native integration with SAP Engagement Cloud, expanding Sinch’s existing SAP partnership with a new messaging channel. The integration also creates new opportunities for AI-driven, conversational customer…
Telecompaper Calix brings prplOS support to SmartLife managed ISP offering Register for free and read this article Before downloading the whitepaper, we would like to ask you to complete your profile with company and position. After confirming you will receive…
In a letter to the company, which was signed by Kabiru S. Haruna, Principal Manager, Consumer Protection & Advocacy Consumer Affairs Bureau (CAB), the Commission expressed happiness at Globacom’s treatment and resolution of customer issues during the month of August, 2026. The letter…
Telecom operators are measuring digital customer service through fewer calls, faster complaint resolution, lower handling costs and stronger customer retention. In 2026, the financial question is whether AI assistants and self-service apps deliver measurable improvements across the customer journey. Deutsche Telekom…
Al-Bawaba - From Selling Furniture to Listing Smartphones, UAE Users Turn to AI to Simplify Everyday … From Selling Furniture to Listing Smartphones, UAE Users Turn to AI to Simplify Everyday Tasks on dubizzle Artificial intelligence is increasingly moving beyond a technology…
Vice Chairman and Chief Executive Officer of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has charged staff to prioritise effective service delivery, stressing that the commission’s policies and regulatory actions must improve the experience of consumers and other stakeholders.
They didn’t eliminate customer service — they made us do it for free. COUNT I: The Self-Checkout Atrocity The punishment for these culprits is to stand in the aforementioned queue for eternity in which a sign flashes, “Please Wait For Assistance.
Of course, efficient customer service automatically renews, strengthens, and deepens the bonds and relationships between corporate organisations and their customers. Therefore, one of the major gains of the Customer Service Week for customer-centric and efficient organisations is better synergy and…