Edge, Gateways & Security

Local processing, gateways, device onboarding, and secure update/attestation flows.

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Latest in Edge, Gateways & Security

telecompaper.com
149 words

Telphin launches callback feature on Whatcrm widget

Russian business communication services provider Telphin is expanding communication channels for Whatcrm widget users by introducing a callback service, designed to help businesses establish personal contact with clients and increase sales conversion rates. The new capabilities of Whatcrm allow users…

549 words

Cloud - Edge Communications¶

On this page you will learn about communications between Kelvin's Cloud services and Edge systems. A fundamental aspect of data exchange is the security and authentication of connections between the Cloud and the Edge. The combination of advanced communication protocols…

256 words

Predictive dialer

AI partner to build self-improving agents Workflows for AI agents Voice of the customer Personal agents are here. Meet them on your terms. Detection of personal agents and a dedicated channel to serve them, with permissions you control. Trust in…

dev.to
553 words

How to Configure ViciDial Answering Machine Detection (AMD)

Master Asterisk's built-in AMD engine and implement production-grade answering machine detection in ViciDial to increase agent productivity, reduce wasted call time, and improve contact rates on outbound campaigns. Before configuring AMD in ViciDial, ensure you have: Answering Machine Detection is…

dev.to
1,046 words

VoIP Troubleshooting Runbook

Difficulty: Intermediate to Advanced | Use case: Day-to-day operations | Asterisk version: 16+ (tested on 18.x, compatible with 11.x/13.x) At 2 AM, a trunk goes down. At 9 AM on Monday, three agents report choppy audio. At noon, a client calls to say customers are…

dev.to
1,589 words

Deploying Monitoring Agents on VoIP Servers

Deploy node_exporter, promtail, heplify, and a custom Asterisk exporter to distributed VoIP servers from a central monitoring host via SSH. Distributed VoIP infrastructure -- multiple Asterisk/ViciDial servers spread across data centers -- creates a visibility problem. Each server generates its own metrics,…